Satisfaction is our #1 Priority!
LIMITED WARRANTY: 06 Months for Engine and 90 Days for new
parts. Please read below for additional details. Warranty does not
cover labor, delivery or pick up charges, service calls, loaner
unit, and similar charges. The warranty period begins on the date of
COVERAGE AND LIMITATIONS: You must have a professional mechanic
(any small engine repair shop, motorcycle shop, or local auto repair
shop) or an authorized dealer assemble your new motorized vehicle
and do the prep work to assure your vehicle is in good working
condition. You will need to provide proof of this when filing a
warranty claim, so keep your receipts. Subject to the limitations
stated in this agreement, Star Vespa agrees (at its sole discretion
and election) to replace a covered component if the covered
component fails as a result of one or more of the internal
lubricated parts within the component stated warranty period from
the date of purchase, while the component is being used under the
conditions and in the manner specified by its original manufacturer.
The following items are not covered under any circumstance:
rims, body panels, fuses, forks, shocks, gaskets, light bulbs,
seats, oil filter, air filter, fuel filter, filters, clutch wear
parts, cables, chain, spark plug, any part made from rubber, brake
linings and/or pads, batteries, sprockets, external springs, clips,
nuts, bolts, fasteners, frame.
THIS AGREEMENT AND LIMITED WARRANTY IS VOID IF
ANY OF THE FOLLOWING IS TRUE:
THE CUSTOMER DOES NOT USE A PROFESSIONAL
MECHANIC (SMALL ENGINE REPAIR SHOP,
MOTORCYCLE SHOP, OR AUTO REPAIR SHOP) OR AN
AUTHORIZED DEALER TO ASSEMBLE AND PREP THE
PRODUCT PRIOR TO OPERATION. Proof of this is
required for warranty claims.
THE DAMAGE TO THE COMPONENT IS CAUSED BY AN
THE CUSTOMER FAILS TO FOLLOW THE MINIMUM
MAINTENANCE AND BREAK-IN REQUIREMENTS
SUGGESTED BY THE MANUFACTURER AND FAILS TO
PROVIDE PROPER SERVICE DOCUMENTS.
THE DAMAGE TO THE PRODUCT IS CAUSED DURING
PRODUCT IS USED IN A MANNER WHICH IT WAS NOT
THE PRODUCT IS MODIFIED IN ANYWAY.
THE PRODUCT IS USED IN RENTAL OR COMMERCIAL
CHARGES: All towing and/or shipping charges incurred are the
responsibility of the customer.
REPAIRED COMPONENTS: If the components are repaired under the
terms of this agreement, they will be repaired or replaced with
component parts of like kind and quality.
LABOR TO REPAIR OR REPLACE PARTS: Star Vespa does not pay or
reimburse any labor cost under any circumstances.
and WHO pays:
IN WARRANTY: If your product is still under warranty you may
return any part for exchange, at your expense, to our Star Vespa
Distribution center. We will pay return shipping to you unless it is
determined your part was abused or damaged other than manufacturers
defect. Your dealer may handle the parts exchange for you at no
expense to you however the option to do so is that of the dealers
and we have no control of a dealers in house parts exchange
Out of warranty: Customer is to pay for parts, S&H both ways
and all labor charges. In all cases you must send us the part that
needs to be replaced. Failure to do so may result in your getting
the wrong part. We are not responsible for wrong parts sent if we do
not have your part to exchange and verify correct part numbers.
POLICY: The following is our shipping policy in general. See
above for specifics of in/out of warranty shipping.
• All shipping related fees must be prepaid in full. Unless the
customer is using Freight collect or has arranged his/her own
• Star Vespa cannot guarantee delivery schedule.
• Star Vespa is not responsible for shipping delays.
• Star Vespa is not responsible for damages occurred during
• Star Vespa is not responsible for any extra cost incurred by the
customer after the part has been shipped.
• Star Vespa is not responsible for return shipping costs and these
costs must be included with the initial part order if not in
warranty. If shipping funds are not included the part will not be
• Star Vespa is not responsible for any cancellation incurred cost.
All incurred costs due to cancellation must be paid in full and is
not refundable. (Example: If product or part has left the warehouse
and the order is cancelled the shipping company will charge freight,
whenever the product leaves our warehouse.)
Why do you need my part? We may need your
part for several reasons:
We need to verify your replacement part is
the correct one to send to you.
We require the part back so we may monitor
defective parts and notify the correct
manufacturer or potential future problems or
We need to verify that your part is in fact
defective. Many times we receive parts that
are not defective at all.
Items under warranty must send parts back to
get free exchanges.
LIMITED WARRANTY TRANSFERABILITY:
THIS WARRANTY IS
WARRANTIES OR AGREEMENTS:
THERE ARE NO
AGREEMENTS OR WARRANTIES, EXPRESSED OR IMPLIED INCLUDING WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN
THOSE STATED IN THIS AGREEMENT. STAR VESPA SHALL NOT BE RESPONSIBLE
FOR THE PAYMENT OF DAMAGES, OTHER THAN THE SUMS SPECIFIED IN THIS
AGREEMENT AND LIMITED WARRANTY, FOR INCIDENTAL OR CONSEQUENTIAL LOSS
OR DAMAGE ARISING FROM INJURY, LOSS OF USE, LOSS OF TIME, RENTAL
VEHICLES, PROFITS, OR INCOME TO THE CUSTOMER AS A RESULT OF A
FAILURE OF ANY COMPONENT OR PART.
AGREEMENT: There are no other agreements between the parties
with regards to the components purchased except as stated in this
agreement & limited warranty.
PART: Star Vespa reserves the right to inspect the defective
part before replacing it. In some cases Star Vespa will require
customer to send in the defective part for inspection before
exchange can be made. The inspection process might take from 2-4
business days after its arrival to the designated inspection office.
Star Vespa will decide if the part in question is defective or
otherwise. Star Vespa does not reimburse shipping fee.
It is the responsibility of the buyer, dealer and distributor and/or
end user, and not Star Vespa, to ascertain, and obey, all applicable
local, state, federal and international laws in regard to the
possession, and use, of any item purchased from Star Vespa. All
equipment is sold subject to public law and any local, state or
federal ordinances or international law. Dealers and end users must
consult their local, state & country laws before ordering or
purchasing products made or distributed by Star Vespa.
Dealer/Distributor agrees that absolutely no sales of any of our
motorized products will be to minors. By placing an order, the buyer
represents that the products ordered will be used in a lawful manner
and that he/she is of legal age. Star Vespa will not be held liable
for the misuse of any product purchased from us or any of our
distributors & dealers.
Purchaser hereby certifies that He/She is over 18 years of age.
Purchaser has carefully read the foregoing and acknowledges that
purchaser understands and agrees to all of the above terms and
conditions. Purchaser has had the opportunity to ask any and all
questions regarding this agreement and the effect of the same.
Purchaser is aware that by ordering and sending payments for any
item(s), purchaser assumes all risks and waives and releases certain
substantial rights that purchaser may have or posses. Purchaser
there for releases all liability and waives any and all rights
purchaser may have in regards to purchases made of product directly
or indirectly from Star Vespa.
shall be effective and binding upon my heirs, agents, personal
representatives and assigns.
you have any doubt that the item you are ordering online may not
work for your application, please feel free to contact our
knowledgeable sales staff at:
24 hours Order:
customer services reps will be happy to answer your questions.